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Troubleshooting guides

  1. CA3000 workstation will not install properly or connect to the CA3000 host.

  2. MSDE (SQL) will not install during the CA3000 installation (CA3000 V2.5.16 and earlier).

  3. SQL 2005 (SQLEXPRESS) will not install during the CA3000.

  4. Security Key Failure (If using a soft license, do not use this guide).

  5. Unable to license the CA3000 using a soft license.

  6. CA3000 host will not install properly or will not start.

  7. No communications to panel using a network connection (UDS-1100 or Netboard).

  8. Keypad not working.

  9. EPI Badging3000 Installation Problems

  10. EPI Badging functionality problems

  11. EPI Canon Plug-in (Live Capture) is not working properly.

  12. CA3000 Napco Integration is not working properly.

  13. Reader not working.

  14. Badges not working.

  15. Modem not communicating with panel.

  16. No communications to panel using a serial cable (polling cable).